Shipping policy

Order Processing

Orders are packed and shipped within 1 to 3 business days (Monday to Friday, excluding holidays).

Orders placed on weekends or holidays begin processing the next business day.

You’ll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

We offer two shipping methods within the United States:

  • Standard shipping: usually 3 to 5 business days after your order ships
  • Express shipping: faster delivery, with the estimate shown at checkout

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

  • Free standard shipping on orders of $50 or more (two jars or more)
  • Standard shipping: $8.00 on orders under $50
  • Express shipping: $15.00

The rates available for your order are shown at checkout before you pay.

Order Tracking

Once your order ships, we’ll email you a confirmation with a tracking number and link. Tracking information may take a little time to update after you receive it.

Shipping Destinations

We currently ship within the United States only.

Warm Weather

Our balm is made with natural fats and can soften in hot weather. If it arrives soft, place the closed jar somewhere cool for a short while and the whipped texture firms up again. This doesn’t affect the quality of the balm.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We’re not responsible for parcels sent to an incorrect address entered at checkout, but we’ll always try to help.

Lost, Damaged, or Delayed Packages

If your parcel arrives damaged, or tracking shows it delivered but you haven’t received it, email us within 7 days of the delivery date. We’ll help resolve it with the carrier or send a replacement.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but once it’s in transit we’re unable to modify it. Refunds for cancelled orders go back to your original payment method.

Questions?

Contact our team at cellefuel@gmail.com.