Refund policy

30-day returns on unopened items. You can return unopened, unused items in their original condition within 30 days of delivery for a full refund of the product price.

Opened products. For hygiene reasons we can’t accept returns of opened skincare. If you have a concern with an opened jar, email us and we’ll do our best to make it right.

Damaged, defective or wrong items. If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund at no cost to you, including shipping.

If your skin reacts. Stop using the product and contact us. We recommend a patch test before first use.

How to start a return. Email cellefuel@gmail.com with your order number. We’ll reply with the return address and instructions. Items sent back without contacting us first can’t be accepted. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Refunds. Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are not refundable, except for damaged or incorrect items.